An Attempt to Develop Communication Skills Scales for Nursing:Nurses’ Communication Skills for Nursing-Staff, Patients and Families
中谷, 章子井田, 政則
66 , 2015-03-31
This study aimed to develop two types of communication skills scales for nursing（ CSN）: one for nursing-staff（ CSN1）,and one for patients and their families（ CSN2）. We investigated the factors concerning communication skills in nursing,and then examined their reliability and their validity. We created 24-items for each scale by pilot surveys, and surveyed293 nurses working for hospitals by preliminary CSN1 and CSN2 proposals. CSN1 was found to be comprised of five subscales:“Understanding for nursing-staff”,“ Compassion for nursing-staff”,“ Collaboration in nursing”,“ Information sharing innursing”, and “Friendly attitudes”. We also found CSN2 to be comprised of two subscales: “Forming credibility” and“Forming support”. Both their reliability and their validity were considered to be ensured （CSN1: α＝.89, r=.55～.63,p<.01, CSN2: α＝.96, r=.47～.57, p<.01）. Also, we examined re-tests among 58 nurses, and their reliability were consideredto be ensured CSN1 r＝.71, CSN2 r＝.79, p<.01）. The results of this study are a matter of great importance in nurses’communication. The new measures can be used in research, education for nursing students and clinical nurses.