Departmental Bulletin Paper 感情労働としての苦情対応が精神的健康に及ぼす影響 : 主観的ストレスと職務満足感に焦点を当てて
The Effect of Complaint Procedures as Emotional Labor on Mental Health : Focusing on Subjective Stress and Job Satisfaction

池内, 裕美  ,  藤原, 武弘

(120)  , pp.89 - 102 , 2015-03-15
ISSN:04529456
NCID:AN00047522
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