In the global age, as international mobility increases and the society faces the complexity of multicultural society, it is essential to promote and foster intercultural dialogue. The objective of this research is to investigate practices of ESOL (English for Speakers of Other Languages) programs in museums. In this study, the education program in the museum that enhances intercultural dialogue which leads to cross-cultural understanding for diverse populations will be examined.The significance is that the museum is a space of learning where learners make meaning from their own experiences. Through the ESOL program, the museum illustrates the importance of cultural institutions to increase educational roles to the diverse population. This paper will begin with a review of literature that discusses the role of museum and then continues with a discussion of ESOL programs in England. The paper concludes with the observation of ESOL program in the British Museum and how the museum has provided learning to the diverse population. This paper was originally presented at the 75th Annual Conference of Japanese Educational Research Association at Hokkaido University, on August 23-25, 2016.